AQ111 Privacy Policy — Your Data, Our Responsibility

AQ111 (aq111.bet) is a responsible online gaming platform that places the highest importance on your privacy. This Privacy Policy applies to our website, mobile app, and all related services.

AQ111's privacy policy is built in accordance with international data protection standards and applicable laws of Bangladesh. We believe your personal data belongs to you, and keeping it safe is our fundamental responsibility.

This policy clarifies the following:

• What Data We Collect and Why
• How Your Information Is Used and Stored
• When and Why We May Share Information with Third Parties
• Your Rights Regarding Your Data

When you register and use AQ111's services, we collect the types of information listed below. Each piece of data is collected for a specific, defined purpose.

AQ111 collects your information through several methods. Each one is transparent and based on your consent.

• Directly Provided: Information you provide directly when filling out the registration form, completing KYC verification, contacting our support team, or making a payment.
• Automatically Collected: While you use AQ111, technical information is automatically collected through cookies, log files, and tracking technologies.
• From Third Parties: Limited information may be received from payment processors, identity verification agencies, or fraud prevention services.
• Public Sources: Information may be sourced from government databases or public records to meet legal requirements.

AQ111 uses your information only for specific, legitimate purposes. We never use your data in ways that aren't necessary.

• Account Management: Confirming registration, securing logins, resetting passwords, and sending account-related communications.
• KYC & Age Verification: Verifying identity and age to meet legal requirements, and preventing access by anyone under 18.
• Financial Transactions: Processing deposits, approving withdrawals, and maintaining transaction records.
• Customer Support: To address your questions, complaints, or disputes.
• Security & Fraud Prevention: To detect suspicious activity and keep accounts secure.
• Service Improvement: To analyze user experience and improve the platform.
• Marketing Communications: With your consent, we send you information about bonuses, promotions, and new games.
• Legal Obligations: To meet regulatory requirements and retain information for legal disputes.

AQ111 uses industry-leading technology to protect your information. Our security measures are multi-layered and reviewed on a regular basis.

• 256-bit SSL/TLS Encryption: All information exchanged through the website and app is encrypted.
• AES-256 Database Encryption: All sensitive data we store is kept in encrypted form.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & Intrusion Detection: Always-active measures to prevent unauthorized server access.
• Regular Security Audits: Third-party experts regularly audit our systems.

How Long Is Your Data Retained? Data is typically retained for up to 5 years after account closure for legal compliance purposes. Transaction records may be kept for up to 7 years, after which they are securely deleted.

AQ111 never sells your personal data. However, limited information may be shared with trusted partners under specific circumstances.

• Payment Processor: Financial information is shared with bKash, Nagad, Rocket, or your bank as needed to process deposits and withdrawals.
• KYC & Identity Verification Agency: With licensed verification services to confirm age and identity.
• Fraud Prevention Services: To detect and prevent suspicious activity.
• IT Service Provider: For server hosting and technical support, with providers bound by strict confidentiality agreements.
• Legal Authority: When required by court order, government investigation, or legal obligation.

All partners are contractually obligated to comply with AQ111's strict data protection standards. They may only use the information they receive for the specific purpose it was shared.

AQ111's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device.

• Essential Cookies: To maintain login sessions, store security tokens, and remember language preferences. These cannot be disabled as they are essential for the site to function.
• Performance Cookies: For analyzing page load times, error detection, and server performance.
• Functionality Cookies: To remember your preferred games, betting history, and personalized settings.
• Analytics Cookies: To understand how the platform is used and to improve our services.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

As an AQ111 user, you have important rights regarding your personal data. To exercise these rights, contact us at support@aq111.bet.

We typically respond to rights requests within 30 days. For complex cases, it may take longer, but we'll let you know in advance.

AQ111 strictly prohibits anyone under 18 from using the platform. We take special care to protect the personal information of minors.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect or process data from anyone under the age of 18.
• If we become aware that any data from a minor has been collected by mistake, it will be deleted immediately and the account will be closed.
• If you have any concerns, parents or guardians can reach us at support@aq111.bet.

AQ111 may update this Privacy Policy as needed. You will be notified of any changes.

• You will be notified at your registered email address in the event of any significant changes.
• The "Last Updated" date will always be displayed at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you're not happy with the changes, you can request to close your account.

For any questions, requests, or complaints regarding our privacy policy, please contact our Data Protection team.

• Email: support@aq111.bet
• Response Time: Usually within 24–48 hours
• Office Hours: Live chat support 7 days a week, 24 hours a day